Replay Radio for Windows Customer Support

• Overview
  
• How to Record Now - Quick Record
  
• How to Schedule a Recording via the Guide
  
• How to Schedule a Recording Manually
  
• Playing Back, Deleting, and Converting Recordings
  
• Tuning to a Live Online Radio Station
  
• How to Find a Radio Stream URL
  
• Settings
  
• Keyboard Shortcuts
  
• Troubleshooting
  

Overview

View quick introductory video on the features of Replay Radio 9.

Replay Radio is the perfect solution for recording online radio broadcasts of your favorite talk radio, news, and music shows. When you launch Replay Radio 9, you are greeted with our streamlined interface. At the top is the menu navigation. In the middle is the listing of your scheduled recordings as well as previously recorded content. At the bottom are buttons to begin recording your favorite shows.

If you are currently listening to a show on you computer and want to record it, simply press the Quick Record button. An audio recording will begin, and it will be saved under the My Recordings tab. For more information, please consult the How to Record Now - Quick Record section of this User Guide.

If you want to schedule a recording, and you already know the website URL (Uniform Resource Locator, a.k.a. web address) for the show, click the Add Show button. Consult the How to Schedule a Recording Manually section of this guide for filling out the scheduler details. Sometimes a radio show is streamed from a different location than the website you see in your browser. To discover the true URL, we provide a handy URL Finder.

The Guides in Replay Radio 9 also make it very easy to setup scheduled recordings so that you do not need to fill in a bunch of details yourself. Click the Guide button, and our Replay Media Guide will appear. You can then search for your favorite shows, stations, and podcasts or discover new and popular ones. We collate the list so that the proper settings are in place for you to enjoy right away. For more information, check out the How to Schedule a Recording via the Guide section.

The Tune button can be used to quickly start listening to a station. Simply make sure that a scheduled item is selected, and then click the Tune button. The online radio station associated with that scheduled item will open for you to listen to the current live programming. More information can be found in the Tuning to a Live Online Radio Station section of this User Guide.

Clicking on the My Recordings tab in the middle section will take you to all of your recorded radio episodes and podcasts. Recordings are saved in the Media Folder of your choice. This can be a local folder or even a Dropbox account if you have one. The choice of storage location can be configured in Settings.

How to Record Now - Quick Record

View video on how to use the Quick Record feature.

If you have audio currently playing on your computer that you would like to record, press the Quick Record button. The Replay Radio interface will switch to show the current recording session in the My Recordings tab. Additionally, the icon in the top left will change to a red circle. When you are done recording, press the Quick Recording button a second time. Alternately, you can right-click on the listed recording and choose Stop.

Audio recordings can also be started using the Record menu option or via the the Control + R keyboard shortcut.

To play back completed recordings in the My Recordings list, simply select the entry, the Play button will become active, and press Play. Alternately, right-click on the entry and select Play ..., or just click the Enter/Return key on your keyboard.

Recordings are saved in your Media Folder which can be changed in Settings. To go to your Media Folder, click onTools/Open Storage Folder from the menu. To find a specific recording, right-click on the recording and select Show in folder.

How to Schedule a Recording via the Guide

Watch this video for an overview on using the Guide.

Clicking the Guide button on the main Replay Radio 9 interface or using the menu option brings up our Replay Media Guide where you can discover thousands of online radio stations and podcasts. The Guide is divided into three sections (Shows, Stations, and Podcasts) which can be navigated to via the top navigation bar or the large buttons in the middle of the interface. You can return to the main media selection page by clicking the "Home" icon in the top navigation bar.

• Shows:

  We provide three different ways for you to discover and add a radio show to Replay Radio 9 for recording: the Find,Popular, and Categories buttons at the top of the Shows page.

  

  Using the Find button, you can search for a specific show by name. When you click Find Show, a list of available programs will be presented that match the search terms. Click the button to go to the show.

  

  You will then be presented a list of all the stations in our database that have that particular show. Simply click the button to create a scheduled recording in Replay Radio 9. All the schedule details will be automatically filled out for you. For more information on adjusting the schedule details, please look at How to Schedule a Recording Manually. Clicking the button will take you to the show lineup for that station.

  The Popular button will present to you a listing of the currently most listened-to radio programs.

  

  The Categories button breaks our database of programs into categories in case you prefer to search for content by genre.

  

• Stations:

  Similar to the Shows button in the Replay Radio 9 Guide, the Stations button allows you to discover online radio stations by searching with the Find button, perusing through commonly listened-to shows via the Popular button, or by picking a genre using the Categories button. Once you have located a station, if you click the button while at the stations listing, the scheduler will open with default values for the station. You will need to choose appropriate recording times and duration (see How to Schedule a Recording Manually for more details). You can also click the button to learn more about the station and get a show lineup. On the show lineup page for each station, we also offer a button which will automatically start playing the station.

• Podcasts:

  As with the Shows and Stations buttons in the Replay Radio 9 Guide, the Podcasts button allows you to discover podcasts by searching with the Find button, or by picking a genre using the Categories button. Once you have located a station, you can click the button to learn more about the podcast. If you click the button while at the stations listing, the scheduler will open with default values for the station. You will need to choose appropriate recording times and duration (see How to Schedule a Recording Manually for more details).

How to Schedule a Recording Manually

Here is a video on manually scheduling a recording for Direct download and one for audio recording on a schedule.

Replay Radio contains a sophisticated scheduler, which allows you to schedule regular and unattended recordings. The scheduler takes into consideration the time zone of the source, and also handles changes in daylight savings between the source and you. This is particularly important for regular radio recordings.

When specific programs are added via the Guide, the settings for the show will be appropriately pre-populated. If you have added a station via the Guide, then you will need to set the appropriate start time and duration for which you wish to record.

Recordings can also be manually setup for scheduling. To manually create schedule, press the Add Show button at the bottom of Replay Radio. New schedules can also be created via the Schedule\New menu item or right-clicking in the Schedule listing and choosing New. Similarly, existing schedules can be copied, edited, and deleted using the Schedule menu or right-clicking.

Replay Radio does not need to be running when a recording is scheduled. It will automatically start. See Settings->Advancedfor more info.

You can configure a scheduled recording as follows:

• Recording Tab
  • Name: This is the name of the scheduled recording/download. You can also use the following parameters to add start time information to the file name: {D} - day, {M} - Month, {Y} - year, {H} - Hour, {MI} - minute.
  • Url: The URL. If you don't know the URL, you can use our URL Finder (in the Tools menu) feature to discover it.
  • Capture:
    • Direct download: The URL will be downloaded directly. Note: Direct download is not available for all streams. Please test this option first, and then fall back to Record Audio Output.
    • Audio Record (Application): Audio recording will be switched on and the URL will be opened in the default browser. Whatever is streamed will be captured.
    • Audio Record (Device): Audio recording will be switched on and audio from an external device will be captured. Please see Settings->Audio->Settings to choose an audio device to be recorded from.
  • Launch/Download: Changes based on the capture selection. Defines how the URL will be started or defines the audio recording method to use for the URL.
    • Normal:
    • Podcast / RSS Feed:
    • BBC Episode:
    • Radio Time:
    • In Tuner:
    • In Browser:
    • In External Player:
    • In Windows Media Player:
  • Save From: Is enabled for downloads such as RSS Feed and BBC Episodes which have published dates. Items with published dates after this date will be recorded. Each time the schedule runs for such recordings this date will be updated ensuring only newly published items are recorded.
  • Mute Volume: Mute the computer during recording time. This is convenient for overnight recordings.
  • Start: The start time in the given time zone. The date field allows you to set the date to today or any date in the future to begin your scheduled recording.
  • Duration: The duration of the recording after which time it will be stopped. Note: -1 means unlimited duration.
    
  • At Complete: Choose the behavior of Replay Radio when the scheduled item has completed recording:
    • None: Take no additional action.
    • Close: Quit Replay Radio.
    • Close Tuner: Quit playing the station but leave Replay Radio running.
  Time Zone: Time zone of the start time. This will be used to schedule the recording at the correct time on your machine. Each time a scheduled recording occurs, the start time is updated against the time zone to take into account daylight savings changes or your machine and this time zone.
  • Schedule: The days of the week on which the scheduled recording will run.
  • Convert: Select a preset conversion setting once the recording is complete. You can also choose to have recordings copied to iTunes (if installed). We recommend that you have iTunes setup to copy media files to its library when adding (found in the Preferences -> Advanced tab of iTunes).
  • Folder: The folder within your Media Folder where the recording will be saved.
• Tuning Tab
  This section is pre-populated when adding a program from the Guide, and it is used for direct tuning to the station. Sometimes the tuning URL is different from the schedule recording URL, as can be the case for most Direct downloadstreams.
  • Url: The internet address for the online radio stream. This is often the "Listen Live" URL for online stations.
  • Player: The method used to launch the above URL.
    • Browser will open up your default web browser to the given URL.
    • Tuner will launch the player built into Replay Radio which handles most online radio streams.
    • Windows Media Player will open the given URL in WMP.
    • External Player will open the URL in a separate program, determined by the content type and software on your computer.
• Advanced Tab
  • Tags: Use the ID3 Title, Artist, and Album Tag fields to manually set these values for recordings. The ID3 Title Tag field also supports the {D} - day, {M} - Month, {Y} - year, {H} - Hour, {MI} - minute shorthand for adding a timestamp to your recording. Entering information in the Title tag will override the schedule naming.
  • Split:
    • Don't Split: Default option. One recording will be made with given duration from Recording tab.
    • Split every X minutes: After given number of minutes, recording will be stopped, and a new recording will begin. This will repeat until given duration is reached.
    • Split at X minutes after the hour: Up to 8 specific time points can be chosen at which the recording will stop, and a new one will begin. -1 indicates that no split will be made. To split at the top of the hour, enter 0.

    
    

We recommend that where possible always use the Schedule menu from within a Guide. This will ensure times and time zones are set correctly for the source. We also recommend that you do a recording test to make sure the stream is recorded with the given parameters. Right-click on the schedule item and choose Start Recording. If the recording appears in My Recordings, you are all set.

Schedule items can be imported to and exported from Replay Radio using the relevant options in the Schedule menu item. This allows you to share your favorite program schedules with other Replay Radio users.

Playing Back, Deleting, and Converting Recordings

Watch this video for an overview on managing your recordings.

While the Schedule tab contains things you want to record, the My Recordings tab contains programs which have been recorded or are actively being recorded. When you switch from the Schedule tab to the My Recordings tab, the Tune button turns into a Play button. Simply select one of your completed recordings from the listing and press the Play button. If the format of the recording is supported by Replay Radio, it will be played from within Replay Radio. If the format of the recording is not natively supported, an external player (based on operating system settings and the programs you have installed) will be launched to playback the file.

After selecting a recording, you can also play it by clicking the Enter/Return key on your keyboard, or right-clicking on the entry and selecting Play ... from the drop down list. From the drop down list you can also delete the file from your computer, rename it, remove the entry from the listing, convert to other formats, and import to iTunes (if recorded in an iTunes supported audio format).

To convert a recording from one audio format to another, select the entry from the recordings list, right-click and choose Convert ... from the drop down menu. You will then be presented the option to convert to one of many different formats. Starting a conversion does not delete the original file - in case you desire to keep the original or change your mind about the conversion type. The specifics of each conversion setting can be viewed via the Tools/Conversion Settings menu option.

To clear the listing of recordings without deleting them from your hard drive, you can use theTools/Clear Recordings menu option. The My Recordings listing will be emptied, but your recordings will remain in your Media folder. Alternately, you can select all the entries in the listing, right-click with your mouse, and chooseRemove.

To delete one or multiple recordings from your hard drive, select them in the My Recordings listing, right-click and chooseDelete or press the Delete key on your keyboard. Recordings can be deleted immediately or moved to your Recycle Bin (default behavior) based on chosen Settings.

Tuning to a Live Online Radio Station

Watch this video to learn how to quickly start playing your favorite station.

While you can tune to and listen to online radio stations from your own browser, you can also do so from Replay Radio 9. If you have created any scheduled recordings using our Guide, you can simply click on the entry in the Schedule list and then press the Tune button. The station that is used for the schedule will then be launched.

If you have our Guide open to a station, you can click the button below the station name to start listening to that station.

You can also right-click on any scheduled item and select Tune to Station or use the Control + T keyboard shortcut.

If you manually created a scheduled recording, you will want to make sure the Tuning tab is appropriately filled out in the schedule properties. For more information, please refer back to How to Schedule a Recording Manually.

How to Find a Radio Stream URL

If you want to record a show that is not in our database, you might need to discover the uniform resource locator (URL) for the streaming media. The URL is not always the same as the webpage of the station, especially if you are interested in scheduling a Direct download of the radio stream as opposed to having a webpage open each time a recording begins. For this purpose, our Url Finder is available from the Tools menu. The first time you run Url Finder from Replay Radio 9, you will be asked to install our Replay Url Finder helper application. The installation process may also require the installation of the Applian Network Monitor or WinPcap.

Simply click the green START button, and then open a new webpage to the online radio site. The Replay Url Finder will then determine the actual address that the show is coming from. Then, either click the blue arrow or right-click on the discovered address and choose Schedule in Replay Radio to add the station to Replay Radio. The discovered, Direct download address will be automatically added to the URL field of the new schedule item. If you want to also tune to this station for listening, enter the original website address to the Tuner tab. Please read How to Schedule a Recording Manually to complete the schedule setup.

Settings

In general, the Settings for Replay Radio will not need to be adjusted. We offer the ability to change some aspects of the program to suit your individual needs. Most users will be interested in the Library and Audio settings, and below you will find a description.

Library tab



• Library Folder: Location for progress log files and artwork.
• Media Folder: This is the root folder where your media will reside.
• Clear Library on Exit: When checked, this will clear the My Recordings listing when the application is exited. No media files will be deleted.
• Delete to Recycle Bin: When checked, deleting an item will move it to the Recycle Bin. If left unchecked, the file will be immediately deleted.
• Use IE Proxy Settings: When checked, Replay Radio will use Internet Explorer's proxy settings.
• Player: When checked the player associated with the items file extensions will be used. When unchecked the Replay Radio Tuner will be used if the file format is supported. You may also be given the option to install our all-purpose Applian Media Player.
• Minimize to Task Tray: When checked, and the application window is minimized, it will appear in the task tray and not the task bar.
• Enable Sound Effects: When checked, a tone will sound when recording is turned on or off.
• Show size: When checked, the final recording size will be listed next to its Status in My Recordings.
• Prompt on Close: When checked, display a warning on closing that active recordings might be terminated.

Internet General tab



• Concurrent downloads: The maximum number of simultaneous Direct download recordings.
• Min. Duration: The minimum duration of a recording to be saved.

Internet HTTP tab



To increase the speed of some downloads, Replay Radio can use a method called segmented downloading. This is where a single download is broken to several smaller downloads (segments) and each is downloaded at the same time. The speed boost obtained is dependent on your network connection, your computer and the server streaming the media. This does not apply to live streams.

• Max. number of segments: How any segments to break the download into. If a download is failing and you see in the Progress log that segments are failing, change the Max number of segments to 1.
• Min. segment size (KB): Make sure all segments are greater than this size.
• Minimum Download Size (KB): The smallest download size that is still considered a file to be saved.
• Network Buffer (KB): Size of the memory buffer used in downloads.

Internet RTMP tab



Live FLV streams sometimes send incorrect timestamps. This means the file created for the download plays back incorrectly. The following settings allow you to control how these are fixed.

• Automatically fix live streams and those without a duration: Enable this and such streams will be fixed.
• Rebase timestamps to 0: Enable this and all timestamps will be rebased so the file starts at 0 time.
• Automatically resume when a secure RTMP connection is dropped: Enable this and the download will automatically restart each time the connection is dropped. Some sites that stream RTMP will also try and secure it with a technology called SWF Verification. It is illegal for our products to respond to SWF Verification requests so we ignore them. This will cause the server connection to then drop after a period of time.

Audio Settings tab



• Recording Method: Either Application or Device. Application allows for recording from programs on the computer, as defined in the Capture tab. Device allows for recording from external devices such as via Line In or Microphone.
• Output Format: Either MP3 or WAV. If you choose MP3 you can also select the output rate.
• Silence: Is a value between 1 and 255. Sound values at or below this number will be considered silence.
• Silence Time: The number of milliseconds that sound values should be below the Silence value for silence to be detected.
• Record Silence: Silence based on the parameters above will be recorded when this is checked. When unchecked silence is not recorded.
• Split on Silence: The current recording file is closed and a new one opened when silence is detected based on the parameters above.
• Minimum duration: Recordings less than this value are automatically deleted. This can be used to remove ads.

Audio Capture tab



Programs from which audio should be directly captured using Quick Record and Record Audio Output schedules. As needed, additional programs can be added for audio capture purposes. For Line In and Microphone recording, it is recommended to add soundrecorder.exe.

Advanced tab



• Meta Data/Tags, ID v2: The version number for ID3 tagging. Windows 7 users may need to lower the version number for tagging to properly appear in other applications.
• Remove ID3 v1: Do not include this tagging format.
• Allow scheduled recordings to wake computer: Depending on your energy saving profile, you may want to have this enabled so that you don't miss a scheduled recording.
• Prevent computer from sleeping or hibernating when running: When checked, Replay Radio will keep your computer awake while it is running.

Keyboard Shortcuts

• Ctrl+r: Start an audio recording
• Ctrl+x: Stop an audio recording
• Ctrl+n: Create a new, empty schedule item
• Ctrl+c: Copy currently selected schedule as a new schedule
• Ctrl+e: Open currently selected schedule item for editing
• Delete: Delete the currently selected item
• Ctrl+g: Start the currently selected schedule item and record for given duration
• Ctrl+t: Tune to the station on the currently selected schedule item. The Tune tab details must be filled in.
• Ctrl+s: Open Settings
• Escape: Stop the currently selected recording
• F2: Rename the currently selected recording
• Enter: Play the currently selected recording
• F5: Restart the the currently selected recording
• F1: Open this User Guide

Troubleshooting

When I install Replay Radio 9, there is a message about disabling Secure Boot. What is that?

Secure Boot is a feature on modern Windows 8 computers to reduce the chances of being infected by root level viruses. A side effect of Secure Boot is that it prevents the appropriate functioning of our audio recording software in Replay Radio 9. Direct downloads of internet radio streams are unaffected, but some radio streams can only be captured via audio recording.

To disable Secure Boot and allow audio recording perform the following steps.

• Press WinKey - C to display the Charms
• Click the Settings Charm
• Click "Change PC Settings" (at the bottom)
• Click "General"
• Scroll to the bottom and under "Advanced startup" click "Restart Now"
• Click Troubleshoot
• Click Advanced Options
• Click UEFI Firmware Settings
• Click Restart
• When the computer restarts you will be in the BIOS. The exact layout of the BIOS is manufacture dependent. Search for the Secure Boot option and disable it (its probably on a tab label Security or Boot), save the settings and exit.
• The machine will then reboot and audio recording will now work.

Nothing is audio recording.

• For Windows 8 users, please click this message.
• The program you want to capture audio from must be listed in the Settings/Audio/Capture list.
• Test out the scheduled item by right-clicking on it and selecting Start Recording. If a recording does not begin, check to make sure you have a valid URL.
• For scheduled recordings, make sure you have the time, start date, and correct days of the week selected.
• Finally, try clicking the Quick Record button. If a recording does not start in the My Recordings tab, contact technical supportt.

Nothing is downloading.

• If you manually entered schedule details, make sure the URL is correct, and check out Guide to see if your program of interest is already available.
• If Direct Download is chosen, try Record Audio Output instead.
• It is possible that your antivirus is blocking Replay Radio 9. Check you firewall settings to give Replay Radio (jwmpp.exe and jrrp.exe) access to the internet.
• The station you are trying to tune may have changed format. Please contact support to verify and update guide.

Nothing is playing when I tune.

• Make sure the Tuner tab URL field is filled out in the schedule.
• Make sure your antivirus is not blocking jwmpp.exe or jrrp.exe.

The URL Finder does not detect any URL's.

First, always make sure that you start the URL Finder prior to browsing to the media that you want detected. Sometimes online media is cached if you've already played it once. This can prevent the URL Finder from seeing them. If you've already played the stream once, re-start the browser or clear its cache before opening and starting the URL Finder.

Second, check the settings under the Tools/Settings menu item. Either the Network Monitor or WinPcap needs to be installed. If one is not working, try the other one.

Third, contact our technical support so that we can help and potentially add the site's URL to our database for other customers to similarly enjoy.

Should I direct download or audio record?

Replay Radio has two main ways to record online media: Direct Download and Audio Recording. Direct download is the most desirable way to record. Direct download works by making a digital copy of the stream sent from the server. Here are some of the benefits:

• Record several shows at the same time.
• Perfect reproduction.
• Doesn't tie up your sound card.

Some internet audio cannot be recorded via Direct download, and for those cases, the Audio Recording method captures audio that plays through applications on your computer. Think of Audio Recording as an alternative if Direct download fails.

I cannot activate/register my copy of Replay Radio!

• Use the Help/Registration menu to register Replay Radio.
• If the registration window does not appear, your computer is having trouble accessing our server. Please make sure your antivirus software is not blocking Replay Radio.
• If you get an error after trying to enter your registration code, make sure there are no leading or trailing spaces.
• If you have any problems, please contact customer support.